Consulting, Software & Workflow Optimization

As a naturally detail-oriented, record-keeping person, I transitioned into a non-profit bookkeeping job with no formal bookkeeping training. Although I was excited about the opportunity and possibilities, I also became quickly overwhelmed with details and tasks I knew nothing about! A mutual friend recommended we reach out to Alicia. That was one of our best decisions EVER. Alicia has changed my life! She is kind, patient, accountable, reliable, knowledgeable, and professional. She has answered my MANY questions without making me feel "less-than", and her teaching style is second to none! I am a "learn by doing" person, so Alicia will explain and show me how to do a new task, set me free to do the task, and then check the task for accuracy and help me understand any mistakes. This is precisely what I need, and I would not hesitate to say that I am still (happily) doing my current job BECAUSE OF Alicia. She has taught me a tremendous amount, and my confidence has increased significantly. My organization also needed similar assistance in our Billing department, and it has been a HUGE BLESSING to have Alicia walk alongside both the Billing & Bookkeeping departments! She has assisted us with developing systems so we can "communicate" effectively, and she is always willing to meet with us to answer questions and help solve problems that come up. I HIGHLY recommend Alicia and Cloud 9 Accounting!

What an incredibly hard-working lady! She worked late and diligently to get out quarterly reports filed before the deadline, after quickbooks online payroll would not work to file and pay them. Thank you, Alicia, for getting all that fixed for us. Thank you for referring us to Gusto for payroll as an alternative. We are also looking forward to QuickBooks online training.

I know Alicia through networking groups and called her with a question about my QuickBooks account. She went out of her way to go through everything and got me answers. Thank you for the help. Highly recommend.

We started using Cloud9 earlier this year and couldn't be happier. Alicia worked over and beyond to clean up our books for last year and get us on the right track. There are many choices but, I would definitely recommend Cloud9 to anyone 100%.

Alicia has been a blessing to our agency! She has helped me understand more of the system that needed to put into place for accurate billing submission on how to keep records for all of the reporting needed. There has been great collaboration with our bookkeeper and has streamlined our process in a productive efficient way. I would highly recommend her services to benefit any needs a business may have. The ability to translate unknown terms and procedures in a way I understand it while showing and giving grace and encouragement has been such a benefit to me and my agency.

Alicia has excellent skills in bookkeeping, billing, and excel. She has provided exceptional consulting for our bookkeeper who feels tremendously more confident in her abilities. Alicia is now working with our billing to create a stream-lined system. Highly recommend.

Alicia has excellent skills in bookkeeping, billing, and excel. She has provided exceptional consulting for our bookkeeper who feels tremendously more confident in her abilities. Alicia is now working with our billing to create a stream-lined system. Highly recommend.

Alicia is always ready to help with any of the questions we have. She is reliable, patient, and knowledgeable. If Alicia doesn’t have the answer she is quick to research the issue. She’s an out of the box thinker and problem solver. Her professionalism and personality is refreshing and comforting. She patiently trained us, helped set up accounts, answer questions, trouble shoot problems, etc. We’ve been using her services for years, we cannot recommend her enough!